WI-FI Connectivity Troubleshooting

Before you read this article, ensure that your WI-FI network has met all of the minimum requirements listed here.

If you received an unsuccessful message, follow the steps listed below:

  1. Unpair your cooker from the Anova app (Top left icon in iOS, "More" on the bottom right section for Android) > Unpair or disconnect Precision® Cooker WI-FI.
  2. Unplug and then re-plug in your Precision® Cooker WI-FI.
  3. Press and hold the WI-FI icon on the Precision® Cooker WI-FI until it beeps once (approximately 4 seconds) - this will clear any existing settings and will help connect you faster. The WI-FI restarting process can take upwards of one minute to complete.
  4. Delete the Anova app - this will clear any existing settings on your app and smooth out the connection process
  5. Reinstall the Anova app and follow the connection process
  6. Please revisit this link to ensure you meet the WI-FI connection requirements

If you received an unsuccessful message again, this form will help diagnose the issue blocking connection. Once diagnosed, try the steps listed above once more.

If you received an unsuccessful message once more, please contact us and we'll be happy to further assist!

Have more questions? Submit a request


  • Avatar
    Zac Prell

    I am not seeing an onboarding process for setting up wifi.

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    Tony McBeardsley
    I've been waiting since I pre-ordered this cooker to connect to Wi-Fi. No luck. I've got two different AP's and I've tried everything. All I get is a whit flashing Wi-Fi symbol and a failed connection. It would help if I had ANY visibility of the device's parameters, e.g. MAC address. This is not ready for prime time.
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    Jeff Rose

    Not able to connect to wifi went through all the suggestions and still cannot connect.

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    Diego Gerena-Quiñones

    My anova and wifi were synced when i left in the morning. While home, I disconnected bluetooth and wifi and connection was stable with cellular only. Great.

    I was pleased when i got to work (9 miles away) the connection was still good - i even showed my coworkers the app and explained the concept and one of them is ready to buy based on the ability to start cooking on the homeward commute. It was cool seeing the live temp, and the ability to start the cook at the time.

    Low and behold, I was ready to leave work and start cooking but the anova lost connection ans there was no way to establish the connection from work.

    It wasnt till i got home, attempted to unsuccessfully connect, deleted and reinstalled the wifi app that i was back online but ultimately this defeated the whole purpose of being able to come home to a cooked meal.

    I work long days and have dreamed of being able to not worry about cooking dinner so late. This glitch is a major upset, possibly even a deal breaker that could cause me to refund the unit if it doesnt live up to its unique promise.

    My coworkers are all awaiting to hear how this is resolved before making a purchase.

    Help me Anova support, your my only hope (for a hands off cooked meal).

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    Alicia Godshall

    I have never been able to connect to the Wi-Fi. I have an iPhone 6 Plus. It will pair with the Bluetooth but when it attempts to connect to the Wi-Fi it says Whoops cannot connect to the wifi try again. I have been trying for months with no luck.

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    Steve Mace

    Just got my Anova WiFi but it will not connect. Bluetooth connects immediately but no WiFi. Went through all troubleshooting steps including turning off/on my iPhone.

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    Alton Goods Stennett

    Cannot connect to WiFi no matter what I do and I've tried everything

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    So I got my Precision Cooker today and had a heck of a time getting it to connect. I am an Infosec professional and so I decided to do what any IT professional would do and troubleshoot the problem. I tried all of the steps that Anova recommended and then did some research. A lot of people with iPhones 6 and 6s are complaining that the issues they are having might be with the phones themselves. I found that atleast with my problem, the PC had issues connecting to my router's 5ghz band. I have a 2.4ghz network as well, so I connected my phone to that network and then tried the wifi app again and the PC connected like a charm. I then turned off wifi and Bluetooth and it was still able to reach the PC. I hope that this information is helpful to some poor soul who has tried nearly everything. In review, try connecting your phone to a 2.4ghz network when setting up the PC. You may have to log into your router and set up a guest network if you only use the 5ghz band normally so that you can do this. No big deal though. Good luck!

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    Try as I might, cannot get the wifi to work.. gone back to just using Bluetooth!

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    Sheila Wong

    Cannot connect to wifi even though I tried all the suggestions in the Help session. I am using an iPhone 6. Not sure if this is the problem as many of users encountered. Pissed.

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    Darren Warmington- Lowe

    How do you pair two devices

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    Donny Wong

    Ihave the same question--is it possible to pair with two different iPhones? I paired it to my iPhone successfully. My partner then downloaded the app and paired to his phone. Then the next day MH phone could no longer connect (and j also could not cancel the app's attempt to pair, which meant that the app was getting locked on the pairing screen). I have just asked my partner to impair from his phone and I will go and try again.

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    Jack Arsenault

    Why is there an 18 character limit for the wifi password? This is a pain.

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    Kathy Lewis

    Would ANOVA please enlighten us which RFC specifies that WPA-PSK passphrases must not contain spaces?!

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    Juan M. Ramos

    Impossible to connect to wifi. I feel you shouldn't be selling this product as wifi enabled.

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    Michele Valecce

    It worked great for a month, used 4 times.
    Now no longer he wants to connect even though I followed all the Anova guide.
    Bought three pieces and one does not work anymore!
    Now I'm waiting to replace ...

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    Connects via wifi at home with no issues, but I get to the office and can't connect remotely via the company wifi network. The device is a brick unless I can set it to start cooking from a remote location.

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    Alex Chin

    The app and the connectivity is a piece of junk. You need to be Einstein to figure it out

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    Jeff Sieben

    As a user of the Anova Precision Cooker, and a home wifi, I want my APC to be able to handle spaces in passwords. When I take the APC to my friends house, because we're having a party, and he's got spaces in his Wifi Password, it's a significant pain for him (and now me) to be able to connect the APC to his network.

    Also, I want the APC to be able to have it's firmware updated over the air (OTA) update.

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    Hunter Conrad

    Hey all! We are currently working on improving the connection process. So everything you are saying here is being sent to feedback. Also always remember if you are still having issues contact support@anovaculinary.com and we will help you out!

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    Seth Kaplan


    (Thanks to Theactualrapture for the clue)

    You NEED to head into you router settings and DISABLE your 5.0gHz channel.

    Odds are if you're experiencing this problem then you're trying to set up your Anova using your smart phone while connected to a 5.0gHz channel. The Anova device tries to connect to whatever network your phone is on, including channel. Unless you specifically have networks specifically set up for different frequencies, then you're on the 5.0ghz channel so Anova won't connect.

    You simply need to go into your router settings, disable the 5.0ghz frequency, and then tell your phone to forget the current wifi network and reconnect again. Now you should be on your router's 2.4ghz channel. Quit and restart the Anova app and you should be good to go.

    I wish I knew why Anova made this so complicated. Nevertheless, that should solve your problem. It did mine.

    It's not good enough to simply connect to your 2.4gh

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    For all those that have trouble with this.

    1. Yes make sure you are connected to 2.4g from your device on your router, no need to disable 5g etc.
    2. Very important to creat a simple password of lower case letters and numbers as this works. Not sure if removing upper case or adding numbers made it connect to app.
    3. I found that it always connected to my router but the app did not. I had upper case and no numerical and when I corrected this it worked fine.

    4. This needs to be corrected on the app side of things as we should not need to compromise our security or have to work all this out.

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    Fraser Mason

    When are you going to fix the connectivity issues? Having to reset every time I use it really takes the fun out of it. If I'd known about this I wouldn't have bought it.

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    Chris Stokes

    I have used my Anova quote a few times and now it won't connect. I have tried both apple and android devices incase the app was coupled on one. All I get is constant beeping and switching on and off

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    James Brossard

    Since IoT devices seem to have issues with long WiFi passphrases, I setup a guest network and put my IoT devices on it. The guest network has a 16 character passphrase, and this cured my connectivity issues with my Nest thermostat and Anovoa Precision Cooker connectivity. As a bonus, if one of my IoT devices is hacked, they don't have access to my home network.

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    Mark Frost

    well, my router only offers 2.4ghz and still the Anova will not connect. Bluetooth is no problem, but wifi has never worked and I have tried it on two different networks with two different routers. Judging by all the complaints I would say that describing this as wifi ready is a bit of a stretch... And yes, I have deleted and reinstalled the app a few times etc and started all over....nothing.

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    Michael Kraus

    Connectivity issue with IPhone 6s
    Please suggest fix. Not happy right now with product, was looking forward to an EASY setup.

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    Chris L

    Wi-Fi doesn't work for me either. Just got this yesterday and was really looking forward to trying it out with Wi-Fi. I have tried all the suggestions here and in the support document and nothing works. I am very close to returning this for a refund and getting a unit from another manufacturer.

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    Joe N

    After spending several hours tacking this I discovered that reconfiguring my guest network to a combination of WPA-PSK and TKIP allowed the cooker to connect to my router. It's not exactly ideal and I've tried other settings, but this is the only one that has successfully connected. Not recommending this to anyone, as we all have our own network setups and all that, however I am throwing it out there as something that has resulted in the desired outcome.

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    James Brossard

    That was not necessary for me, my guest network is setup with WPA2-PSK and "Force CCMP (AES)". The "key" for me was using a simple 16 character (or less) key of letters and numbers only. My precession cooker works great with this setup (as does my Nest 3rd Generation thermostat as it also had issues with long keys).

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