If your iOS device is running iOS 15 or later AND you have the iCloud+ feature called "Private Relay" enabled. Please turn OFF "Private Relay" when pairing your device. To turn off open the Settings app and go to your iCloud Account->iCloud->Private Relay (Beta) and turn this off. After pairing, you may turn "Private Relay" back ON.
Connectivity Private Relay (iOS15+)
The help desk is available Monday - Friday, 9am - 5pm (Eastern)