What are your Returns, Exchanges, and Warranty Policies?

We offer returns, exchanges, and warranty replacements:

RETURNS

We provide the best sous vide cookers in the world, but if you're not fully satisfied, they come backed with a 60 day, no questions asked, money-back guarantee. To be eligible for a full refund, you must:

  • Have purchased your cooker in the last 60 days directly from the Anova Culinary website
  • Have the original order number or email that was used during your purchase

Fill out the form here to request a return and full refund.

Full refunds can only be provided within 60 days of purchase directly from Anova Culinary. Cookers purchased through resellers, retail partners, or other websites are not eligible for a return and full refund. Please consult their return policies for more information. We cannot provide a full refund for any damages done to the device, not covered under our warranty.

EXCHANGES

We provide the best sous vide cookers in the world in a few different options. Retail exchanges are eligible within 60 days of original date of purchase. To be eligible for an exchange, you must:

  • Have purchased your cooker in the last 60 days directly from the Anova Culinary website
  • Have the original order number or email that was used during your purchase

Fill out the form here to request a retail exchange.

Retail exchanges can only be provided within 60 days of purchase directly from Anova Culinary. Cookers purchased through resellers, retail partners, or other websites are not eligible for a retail exchange. Please consult their exchange policies for more information. We cannot provide a retail exchange for any damages done to the device, not covered under our warranty.

WARRANTY REPLACEMENTS

We provide the best sous vide cookers in the world and they all come with a One (1) year warranty. Warranty replacements are eligible within one year of original date of purchase. To be eligible for a warranty replacement, you must:

  • Have purchased the product within the last year
  • Have the original order number or email that was used during your purchase. If purchased through a reseller, retail partner, or other website, you must provide a copy of your original receipt

Fill out the form here to request a warranty replacement.

Warranty replacements can only be provided within 1 year of original purchase date. We cannot provide a warranty replacement for any damages done to the device, not covered under our warranty.

SHIPPING CHARGES

Shipping charges incurred in connection with the return, exchange, or warranty replacement are paid for by Anova Culinary via prepaid waybill issued by the Support team.

DAMAGED AND DEFECTIVE ITEMS

If you received a damaged or defective product, notify us immediately for assistance. Please note that if we do not have an exact replacement for your unit, we will replace it with a similar unit of equal or greater value.

CONTACT INFORMATION

If you have any questions about our Returns, Exchanges, and Warranty Policies, please contact us:

Have more questions? Submit a request

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Contact Us

Toll-Free: 855.421.8282
The help desk is available Monday - Friday, 9am - 5pm (Eastern)