What are your Returns, Refunds, and Warranty Policies?

Returns, Refunds, and Warranty Policies

We provide the best sous-vide devices in the world.  If you are not fully satisfied for any reason, just return your sous-vide device within 60 days of receiving your unit for a full refund of your purchase price.

To be eligible for a full refund, you must:

  • Have purchased the device in the last 60 days from https://anovaculinary.com by you - If you received it as a gift, we will only be able to credit the original purchaser
  • You have the original order number or email that was used to purchase the unit

* Full refunds can only be provided within 60 days of purchase. If the device was purchased through a reseller, retail partner or another website, we will not be able to provide a refund of payment. We cannot provide a full refund for any damages done to the device, not covered under our warranty.

To be eligible for an exchange, please make sure that:

  • The product was purchased within the last year from the date of purchase
  • You have the original order number or email that was used to purchase the unit

To request an exchange, please click here

If you have purchased the device through a different website or retailer, you must provide a receipt of purchase. Any damages to the device not covered under our warranty, will not be eligible for an exchange.

In order for us to assist you faster, please contact us before you send the product via any of the following channels:

  • By phone number: 1-855-421-8282
  • By chat
  • By email: support@anovaculinary.com
  • By visiting this page

 To be eligible for a return, please make sure that:

  • The product was purchased in the last 60 days from https://anovaculinary.com
  • You have the original order number or email that was used to purchase the unit

In order for us to assist you faster, please contact us before you send the product via any of the following channels: 

  • By phone number: 1-855-421-8282
  • By chat
  • By email: support@anovaculinary.com
  • By visiting this page

Shipping charges

Shipping charges incurred in connection with the return or exchange are paid for by Anova Culinary via prepaid waybill issued by the support team.

Damaged and Defective items

We provide a full one year warranty for all of our Anova Culinary products from the date of customer receiving the product.

Click here for our full Warranty provision information.

If you received a damaged or defective product, notify us immediately for assistance. Please note that if we do not have an exact replacement for your unit, we will replace it with a similar unit of equal or greater value.

Contact us

If you have any questions about our Returns, Refunds and Warranty Policies, please contact us:

  • By phone number: 1-855-421-8282
  • By chat
  • By email: support@anovaculinary.com

By visiting this page on our website: support.anovaculinary.com

Have more questions? Submit a request

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Contact Us

Toll-Free: 855.421.8282
The help desk is available Monday - Friday, 9am - 5pm (Eastern)