What is the warranty provision?

Something unexpectedly go wrong? Let's talk warranty.

At Anova Culinary we’re dedicated to putting customer experience and satisfaction above all. We do extensive testing to try and life-proof our products, but we’ve learned that anything can happen out there in the real world – so if you’re having any issues we’ve provided the following to help you through resolving any issues that might be at hand.

Anova Precision® Cooker Two (2) Year Warranty Provision

The following Warranty provisions shall apply to products sold by Anova (“Seller”) to the entity shown as buyer (“Buyer”) on Seller’s invoice. 

  1. Initial Warranty.  Seller warrants to the Buyer that the products manufactured by the seller are free from defects in material and workmanship for a period not to exceed two (2) year, from the date the product is received by Buyer from the Seller (the “initial warranty”).
  2. Purchasing Anova products from an unauthorized reseller will null and void the warranty. For a list of authorized sellers, click here
  3. Exclusions: The Initial Warranty does not include damage to the product resulting from accident, misuse, the use of a plug converter or transformer, improper installation or operation, unauthorized or improper repair, replacement or alteration (including but not limited to repairs, replacements, or alterations made or performed by persons other than Seller’s employees or authorized representatives), failure to provide proper maintenance, unreasonable use or abuse of the product, or failure to follow written instructions or operating instructions. Water damage and use of deionized water is not covered on warranty. Buyer must return the product’s record of purchase to the seller or one of Seller’s authorized representatives within 730 days of the date the product is received by Buyer from Seller in order to make a claim under the Initial Warranty.
  4. Governing Law.  The Warranty Provisions and all questions relating to their validity, interpretation, performance, and enforcement shall be construed in accordance with, and shall be governed by, the substantive laws of the State of Texas.
  5. Shipping. Seller will arrange and pay for shipping and handling charges for the unit to be returned to the Seller.  Seller will arrange and pay for shipping and handling for the return of the unit to the Buyer.
  6. Commercial Usage. This system is not covered under warranty if used in commercial environments.*

* Excludes Anova Precision® Cooker Pro.

Anova Precision® Vacuum Sealer (and Pro) 2 Year Limited Warranty

Anova (“Seller”) warrants that for a period of two (2) years from the date of purchase, this product will be free from defects in material and workmanship. Seller, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical functions on this product. Doing so will void this warranty. This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Purchasing Anova products from an unauthorized reseller will null and void the warranty. For a list of authorized sellers, click here.


Exclusions

This warranty does not cover the following:

  1. Normal wear of parts.
  2. Products with original serial numbers that have been removed, altered or cannot be readily determined.
  3. Product that has been transferred from its original owner to another party.
  4. Products purchased “as-is” are not covered by this warranty.
  5. Food loss due to any product failures.
  6. Products used in a commercial setting.
  7. Service calls that do not involve malfunction or defects in materials or workmanship, or for appliances not in ordinary household use or used other than in accordance with the provided instructions.
  8. Damages caused by: services performed by anyone other than Seller or an authorized Seller service center; use of parts other than genuine Anova parts or parts obtained from persons other than authorized service companies; or external causes such as abuse, negligent use, misuse, use contrary to operating instructions, inadequate power supply, accidents, fires, or acts of God, such as fire, flood, hurricanes, and tornadoes.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AS PROVIDED HEREIN. CLAIMS BASED ON IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WARRANTY OR THE SHORTEST PERIOD ALLOWED BY LAW, BUT NOT LESS THAN TWO YEARS. ANOVA SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES, PROVINCES, AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION.

If You Need Service:

Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. If service is performed, it is in your best interest to obtain and keep all receipts. Service under this warranty must be obtained by contacting Anova at the addresses or phone numbers below.

Seller will arrange and pay for shipping and handling charges for the unit to be returned to the Seller. Seller will arrange and pay for shipping and handling for the return of the unit to the Buyer.

This warranty only applies to the USA and Canada. In the USA and Canada, your appliance is warranted by Anova. Anova authorizes no person to change or add to any obligations under this warranty. Obligations for service and parts under this warranty must be performed by Anova or an authorized service company. Product features or specifications as described or illustrated are subject to change without notice.

Anova Precision® Cooker Container 2-Year Warranty Provision

Anova (“Seller”) warrants that for a period of two (2) years from the date of purchase, this product will be free from defects in material and workmanship. Seller, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical functions on this product. Doing so will void this warranty. This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Purchasing Anova products from an unauthorized reseller will null and void the warranty. For a list of authorized sellers, click here.

Exclusions

This warranty does not cover the following:

  1. Normal wear of parts.
  2. Product that has been transferred from its original owner to another party.
  3. Products purchased “as-is” are not covered by this warranty.
  4. Food loss due to any product failures.
  5. Products used in a commercial setting.
  6. Damages caused by: services performed by anyone other than Seller or an authorized Seller service center; use of parts other than genuine Anova parts or parts obtained from persons other than authorized service companies; or external causes such as abuse, negligent use, misuse, use contrary to operating instructions, inadequate power supply, accidents, fires, or acts of God, such as fire, flood, hurricanes, and tornadoes.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AS PROVIDED HEREIN. CLAIMS BASED ON IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WARRANTY OR THE SHORTEST PERIOD ALLOWED BY LAW, BUT NOT LESS THAN TWO YEARS. ANOVA SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES, PROVINCES, AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION.

If You Need Service:

Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. If service is performed, it is in your best interest to obtain and keep all receipts. Service under this warranty must be obtained by contacting Anova at the addresses or phone numbers below.

Seller will arrange and pay for shipping and handling charges for the unit to be returned to the Seller. Seller will arrange and pay for shipping and handling for the return of the unit to the Buyer.

This warranty only applies in the USA and Canada. In the USA and Canada, your appliance is warranted by Anova. Anova authorizes no person to change or add to any obligations under this warranty. Obligations for service and parts under this warranty must be performed by Anova or an authorized service company. Product features or specifications as described or illustrated are subject to change without notice. 

Anova Culinary, Inc.
667 Howard Street
San Francisco, CA 94105
P: 855.421.8282
support@anovaculinary.com
Monday - Friday | 9:00am - 5:00 pm ET.
You can also find answers on our Help Desk and Community site.

Anova Precision® Oven Two (2) Year Warranty Provision

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.  THE LIMITED WARRANTY CAN ALSO BE FOUND ONLINE AT WWW.ANOVACULINARY.COM.  WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.  WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.  ANOVA SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY.  SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.  OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR REPLACEMENT AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.

 

Your oven is covered by a two (2) year limited warranty.  For two years from your original date of purchase from Anova or an authorized reseller, Anova will pay costs, except as set forth below, associated with replacing any parts of this oven that prove to be defective in materials and workmanship when such appliance is installed, used and maintained in accordance with the provided instructions.

If you need service: If you reside in the USA or Canada and your Anova product should cease to operate within the first two years of ownership:

  1. Direct all requests for warranty service to:

Phone: 855.421.8282

Email: support@anovaculinary.com

Anova Applied Electronics, Inc.

667 Howard Street

San Francisco, CA 94105

  1. The consultant will advise whether the product qualifies for repair or replacement.
  2. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. If service is performed, it is in your best interest to obtain and keep all receipts. Service under this warranty must be obtained by contacting Anova at the addresses or phone numbers below.
  3. Upon validating the product qualifies for warranty, Anova will arrange and pay for shipping and handling charges for the unit to be returned.  Anova will arrange and pay for shipping and handling for the return of the unit to the customer.

Exclusions This warranty does not cover the following:

  1. Normal wear of parts.
  2. Products with original serial numbers that have been removed, altered or cannot be readily determined.
  3. Product that has been transferred from its original owner to another party or removed outside of the USA or Canada.
  4. Rust on the interior or exterior of the unit.
  5. Products purchased “as-is” are not covered by this warranty.
  6. Food loss due to any product failures.
  7. Steam or heat damage to furnishing. 
  8. Products used in a commercial setting.
  9. Service calls which do not involve malfunction or defects in materials or workmanship, or for ovens not in ordinary household use or used other than in accordance with the provided instructions.
  10. Service calls to correct the installation of your product or to instruct you how to use your product.
  11. Expenses for making the product accessible for servicing, such as removal of trim, cupboards, shelves, etc. which are not a part of the product when shipped from the factory.
  12. Service calls to repair or replace product light bulbs, knobs, handles, or other cosmetic parts.
  13. Surcharges including, but not limited to, any after hour, weekend, or holiday service calls, tolls, ferry trip charges, or mileage expenses for service calls to remote areas, including the State of Alaska.
  14. Damages caused by: services performed by anyone other than Anova or an authorized Anova service provider/center; the use of parts other than genuine Anova parts or parts obtained from persons other than authorized service companies; or external causes such as abuse, negligent use, misuse, use contrary to operating instructions, inadequate power supply, accidents, or acts of God, such as fire, flood, hurricanes, and tornadoes.

The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

 

This warranty applies only in the US and Canada.  Your product is warranted by Anova Applied Electronics, Inc.  Anova authorizes no person to change or add to any obligations under this warranty.  Obligations for service, parts and replacement, under this warranty must be performed by Anova or an authorized service company.

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