Frequently Asked Questions

WHY IS THE APP ASKING FOR LOCATION ACCESS?

Due to updates on Google's end, any app that uses Bluetooth requires location access to be granted. Since The Anova Culinary App scans for your cooker during pairing, these location services need to be on. Don't worry though, that's the only purpose for location services being on in The Anova Culinary App--there's no other purpose for location that it's using. If you didn't enable location access initially, you can turn it on by heading to your phone's Settings > Apps & notifications > The Anova Culinary App > Permissions. For more information regarding location access on Google's end check out the Android developer website. 

WHY IS AN ANOVA ACCOUNT REQUIRED TO ACCESS CERTAIN PARTS OF THE APP?

As always, you don’t need an Anova account to browse our collection of sous vide recipes and cooking guides or to connect to your Bluetooth-enabled Anova. However, for your convenience and security, we do require an account for the following:

Connecting Your Anova to Wi-Fi

In order to enable cooking over Wi-Fi, we require an account that connects your Anova Precision® Cooker and mobile device. This helps us ensure that you and only you can control your Anova.

Saving Your Favorite Recipes

Losing your phone is enough of a bummer on its own and we wouldn’t want you to lose all your saved recipes along with it. Saving your favorite recipes to an Anova account instead of locally on your phone means that no matter what happens to your mobile device, you’ll always be able to access your recipe collection.

Your User Profile

The Profile section of the app houses information like a history of your cooks, as well as the recipes you create and publish. All of this information is attached to your account so that we can save it for you. This allows you to access your user profile from any mobile device, so long as you are signed in.

We don’t sell your data

The data we collect in our apps is used to improve our products and provide better customer support.

We don’t track your location

Our apps use Bluetooth and certain special Wi-Fi capabilities that are also able to provide data about your location. Apple and Google require that we request permission to access your location, however, we don’t specifically access or use your location.

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