Troubleshooting WI-FI connectivity Anova Precision Oven

To successfully connect your Oven to the Anova app, ensure you’re connected to a 2.4 GHZ wifi and not through a 5 GHZ wifi.  The Oven will only be able to connect to a 2.4 GHZ wifi. 

For more information on how to connect to a 2.4 GHZ wifi, please refer to your router guide or you may contact your internet provider directly. 

Here are some steps to help you with troubleshooting.

iOS Device (Apple) 

Requirements

• You must at least have iOS 11 or newer.

• Latest Anova App here.

Important step

• Make sure your wifi is connected to
  2.4 GHZ network.

1. Uninstall and reinstall the app. 

2. Toggle ON the wifi settings to your smartphone/tablet device and connect to 2.4 GHZ wifi. 

3. Plug the Oven into a wall power outlet.

4. Open the Anova Oven App, go to the More tab, and tap Connect My Oven.

5. Press and hold the Wifi button for 5 seconds, and a 4-digit code will appear.

6. Manually enter the 4-digit code in the Anova Oven App as prompted, and follow the app instructions for entering your WiFi credentials.

Note: The app will provide feedback when the oven is connected. Once connected, the WiFi icon on the oven handle will remain lit rather than blinking.

Please note we're currently seeing connectivity issues related to the following router/modem:

• Xfinity Xb7

Android Device 

Requirements

• You must at least have Android 8.1 or newer.

• Latest Anova App here.

Important step

• Make sure your wifi is connected to
  2.4 GHZ.

1. Uninstall and reinstall the app. 

2. Connect your device to 2.4 GHZ Wifi.

3. Plug the Oven into a wall power outlet.

4. Open the Anova Oven App, go to the More tab, and tap Connect My Oven.

5. Press and hold the Wifi button for 5 seconds, and a 4-digit code will appear.

6. Manually enter the 4-digit code in the Anova Oven App as prompted, and follow the app instructions for entering your WiFi credentials.

Note: The app will provide feedback when the oven is connected. Once connected, the WiFi icon on the oven handle will remain lit rather than blinking.

General Connection Troubleshooting

• Can't start the pairing process. Entered the PIN, but won't connect
  • If iOS 14, turn off bluetooth and reboot the phone. Try pairing again.
  • If iOS 14, confirm local network access is enabled for the Anova Oven app under the Settings app->Privacy->Local Network.
  • Verify Wi-Fi is turned on the mobile device.
• Entered PIN code, but I don't see my WiFi network.
  • Tap the "Refresh" button to scan again.
  • The WiFi network must be a 2.4GHz network with a broadcast SSID. "Hidden" networks will not appear.
  • Bring the router closer to the oven to improve signal strength.
  • Select the option to enter your network manually and enter your 2.4GHz network name and password.
• The oven appeared to connect to my WiFi network, but the app is stuck waiting to connect.
  • Power cycle the oven for 2 minutes.
  • Force-close the app, wait at least 30 seconds after the oven has finished booting and watch for the WiFi icon to stop blinking.
    • If it appears solid, open the app and wait 30 seconds to see if the oven appears connected to the app.
    • If the WiFi icon continues to blink or the app is still not able to establish a connection, restart the pairing flow.
• Unable to complete the initial OTA update.
  • Remove power from the oven and wait 2 minutes. Reapply power. Try the OTA again from the app Settings.
  • Bring the router closer to the oven to improve signal strength.
  • The oven will auto-update overnight if connected to WiFi, let the oven update overnight and check again in the morning.
• The app says the oven is disconnected, but the oven is powered on.
  • Remove power from the oven, wait 2 minutes, and plug it back in again.
  • Wait 30 seconds and open the Anova app.

Still Not Connecting?

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Connectivity Support