Please note we're currently seeing connectivity issues related to the following router/modem:
- Xfinity Xb7
Connection Troubleshooting
- Can't start the pairing process. Entered in the PIN, but won't connect
- If iOS 14, turn off bluetooth and reboot the phone. Try pairing again.
- If iOS 14, confirm local network access is enabled for the Anova Oven app under the Settings app->Privacy->Local Network.
- Verify Wi-Fi is turned on the mobile device.
- Entered PIN code, but I don't see my WiFi network.
- Tap the "Refresh" button to scan agan.
- The WiFi network must be a 2.4GHz network with a broadcast SSID. "Hidden" networks will not appear.
- Bring the router closer to the oven to improve signal strength.
- Select the option to enter your network manually and enter your 2.4GHz network name and password.
- The oven appeared to connect to my WiFi network, but the app is stuck waiting to connect.
- Power cycle the oven for 30 seconds.
- Force-close the app and restart the pairing flow.
- Unable to complete the initial OTA update.
- Remove power from the oven and wait 60 seconds. Reapply power. Try the OTA again from the app Settings.
- Bring the router closer to the oven to improve signal strength.
- The oven will auto-update overnight if connected to WiFi, let the oven update over night and check again in the morning.
- The app says the oven is disconnected, but the oven is powered on.
- Remove power from the oven, wait 60 seconds, and plug it back in again.
- Wait 60 seconds and open the Anova app.
I got a new router because my old one died, used same credentials on the new router as my previous router. I cannot re-connect my phone to the oven. I've tried "setting up a new oven" in the app, I have uninstalled and re-installed the app. I have cleared cache and storage on the app. I have unplugged the oven and started over. I have rebooted my phone numerous times. I absolutely cannot connect to the oven. I have tried other phones, tablets, etc. Nothing is working. I am entering the 4-digit number the oven shows and nothing. It's now a very expensive hassle because controlling the oven from the front panel is tedious.