Troubleshooting WI-FI connectivity on your Anova Precision Oven

To successfully connect your Oven to the Anova app, ensure you’re connected to a 2.4 GHZ wifi and not through a 5 GHZ wifi.  The Oven will only be able to connect to a 2.4 GHZ wifi. 

For more information on how to connect to a 2.4 GHZ wifi, please refer to your router guide or you may contact your internet provider directly. 

Here are some steps to help you with troubleshooting.

iOS Device (Apple) 

Requirement

  • You must at least have iOS 11 or newer.

  • Latest Anova App here.

Important step

  • Make sure your wifi is connected to
    2.4 GHZ network.

  1. Uninstall and reinstall the app. 

  2. Toggle ON the wifi settings to your smartphone/tablet device and connect to 2.4 GHZ wifi. 

  3. Plug the Oven into a wall power outlet.

  4. Open the Anova Oven App, tap Connect and select the oven. 

  5. Press and hold the target temperature button for 5 seconds. A 4 digit code will appear.

  6. Manually enter the 4 digit code to the Anova app.

Note: The device will be connected within 3 minutes after the 4 digit code is entered.

Please note we're currently seeing connectivity issues related to the following router/modem:

  • Xfinity Xb7

 

Android Device 

Requirement

  • You must at least have Android 7 or newer.

  • Latest Anova App here.

Important step

  • Make sure your wifi is connected to
    2.4 GHZ.

  1. Uninstall and reinstall the app. 

  2. Connect your device to 2.4 GHZ Wifi.

  3. Plug the Oven into a wall power outlet.

  4. Open the Anova Oven App, tap Connect and select the oven

  5. Press and hold the target temperature button for 5 seconds. A 4 digit code will appear.

  6. Manually enter the 4 digit code to the Anova app.

Please note we're currently seeing connectivity issues related to the following router/modem:

  • Xfinity Xb7

General Connection Troubleshooting

  • Can't start the pairing process. Entered in the PIN, but won't connect
    • If iOS 14, turn off bluetooth and reboot the phone. Try pairing again.
    • If iOS 14, confirm local network access is enabled for the Anova Oven app under the Settings app->Privacy->Local Network.
    • Verify Wi-Fi is turned on the mobile device.
  • Entered PIN code, but I don't see my WiFi network.
    • Tap the "Refresh" button to scan agan.
    • The WiFi network must be a 2.4GHz network with a broadcast SSID. "Hidden" networks will not appear.
    • Bring the router closer to the oven to improve signal strength.
    • Select the option to enter your network manually and enter your 2.4GHz network name and password.
  • The oven appeared to connect to my WiFi network, but the app is stuck waiting to connect.
    • Power cycle the oven for 30 seconds.
    • Force-close the app and restart the pairing flow.
  • Unable to complete the initial OTA update.
    • Remove power from the oven and wait 60 seconds. Reapply power. Try the OTA again from the app Settings.
    • Bring the router closer to the oven to improve signal strength.
    • The oven will auto-update overnight if connected to WiFi, let the oven update over night and check again in the morning.
  • The app says the oven is disconnected, but the oven is powered on.
    • Remove power from the oven, wait 60 seconds, and plug it back in again.
    • Wait 60 seconds and open the Anova app.

Still Not Connecting?

Please fill out the following form:

Connectivity Support

Have more questions? Submit a request

Comments

  • Avatar
    Tami Simkins

    I got a new router because my old one died, used same credentials on the new router as my previous router. I cannot re-connect my phone to the oven. I've tried "setting up a new oven" in the app, I have uninstalled and re-installed the app. I have cleared cache and storage on the app. I have unplugged the oven and started over. I have rebooted my phone numerous times. I absolutely cannot connect to the oven. I have tried other phones, tablets, etc. Nothing is working. I am entering the 4-digit number the oven shows and nothing. It's now a very expensive hassle because controlling the oven from the front panel is tedious.

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